Monday, March 31, 2008

When does a brand become a piece of Americana?

In marketing strategy courses throughout the country students learn the importance of managing a brand or product by its stage in the product life-cycle. It is drilled into their heads that every product will inexorably move through each stage of the cycle until it is ultimately cast into the dustbin of irrelevancy. They learn that investing heavily in advertising and promotion in a product's introductory and growth stages is an important determinant in whether the new product will get off the ground. They also learn that cutting back ad spend as the product progresses on through maturity and eventual decline is often just as important. But what they don't learn -- perhaps because it countervails existing dogma or simply because it is seen as anomalous -- is that some brands are so indelibly linked to our unique American consciousness that their absence from the marketplace is near unfathomable. 


In fact, we recently came across such a phenomena with a client in whose portfolio resides a brand so iconic that it is difficult to imagine a world in which it does not exist. This raises a variety of questions: Do iconic brands prevail simply because they have stood the test of time? In other words is it inertia that keeps these brands alive? And if so, how immune to the product life-cycle are they? (And perhaps more importantly, how do I get a job as one of these tried and true products brand manager?) Jocularity aside, what does it take to create a brand so strong that it becomes inextricably linked to our collective consciousness? We know there is such a thing as 'too big' to fail. Is there such a thing as too old to fail? And if so, what does that mean for the organizations that own these brands? What responsibility does that thrust upon them?

We spent many a night pondering such imponderables (and came up with largely nothing to show for it) and now we would like to pass them on to you. So in a nutshell: what does it take for a brand to become a piece of Americana?

67 comments:

Anonymous said...

Brands become iconic when they occupy a very strong, favorable and unique position in our lives.

To become iconic, a brand must have a heritage that people remember and value.

Countless research has shown that people particularly value brands from their childhood as they conjure up a simpler, more innocent time in their lives. McDonalds, Levis, and Del Monte are such examples. Other iconic brands represent achieving great success or status such as Mercedes-Benz, Gucci and Rolex. Others still signify innovation such as IBM, Sony, and Apple.

Heritage is nurtured over time. Large numbers of customers need time to experience the brand, incorporate it into their personal (or professional) lives and then evangelize the brand from one generation to the next.

Heritage speaks of status, character, social class, and a history. It reflects a way of life that is of value to present and future generations. It also connotes inheritance bridging generations through shared experiences.

Brands express and share their heritage in the form of a narrative--a crisp, meaningful, relevant, and memorable story--a brand story. A brand story is communicated in numerous forms; through historical advertising, newspaper and magazine clippings, as part of popular culture (think Reese’s pieces in “ET”), television and more recently the Internet. The story is told through taglines (“Winston tastes good like a cigarette should”), key selling messages (“America runs on Dunkin’”) , evolving brand imagery (Aunt Jemima evolving from looking like a servant to looking like a school teacher) and more.

Disney is a great example of an iconic brand with a unique narrative. Its brand story is about the ideal American community with clean streets, high moral values, happy families and a future where you never grow old, get sick or die.

Visit a Disney theme park, go to a Disney movie, or shop at a Disney store and you will experience the safety, security, and enjoyment of a simpler time that harkens back to a classic American town.

Other examples include:

Marlboro’s brand story which embraces nostalgia to exploit the myth of the stoic, solitary American cowboy--a place of wide-open spaces, and a time of simple choices, of good and evil, and of heroism.

Chanel’s brand story which stars the sensual, strong, and independent woman who is seeking romance, spiritual love, and the experience of ecstasy.

Nike’s brand story which focuses on maximum performance, of challenging oneself to strive for their very best and calling that achievement perfection.
There are countless other examples.

So when you ask: “what does it take for a brand to become a piece of Americana?” – as a brand strategist I’d have to say the short answer is heritage.

Joseph Benson
Brand Blueprint

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